Buyer FAQ

Buyer Support

Frequently Asked Questions

Everything you need to know about sourcing products, connecting with verified Indian sellers, placing enquiries, shipping and buying through Experia Gateway.

About Experia Gateway

Understanding the platform and how it helps international buyers source from India.

Experia Gateway is a B2B sourcing and marketplace platform connecting buyers with verified Indian sellers, manufacturers, exporters and artisanal businesses. The platform is designed to make Indian sourcing more structured, transparent and easier for international buyers.
Experia Gateway is designed for wholesale buyers, importers, retailers, distributors, resellers, brands, hospitality businesses and other organizations looking to source products from India.
Our marketplace focuses on selected Indian product categories including handcrafted and artisanal products, Indian fashion apparel, textiles, engineering goods, pharmaceuticals and other export-oriented products.
Experia Gateway aims to simplify the sourcing journey by helping buyers:
  • Discover Indian suppliers and products
  • Connect with verified sellers
  • Submit sourcing requirements
  • Compare product and supplier information
  • Discuss wholesale requirements
  • Coordinate the buying process with greater transparency

Buyer Account

Questions about registration and buyer access.

Click on the Buyer Registration or Join as Buyer option and submit your business information. Our team may review the submitted information before activating your buyer account.
Depending on your business and sourcing requirements, you may be asked for information such as:
  • Company name
  • Business type
  • Country
  • Contact person
  • Email address
  • Phone number
  • Website or business information
  • Products you are interested in sourcing
Yes. New businesses can submit their requirements. Depending on the nature of the enquiry, additional business information may be requested to understand the sourcing requirement.

Product Sourcing

Find products and communicate your requirements to Indian suppliers.

Browse the marketplace categories or use the product search functionality. You can explore available products and review supplier information before sending an enquiry.
Yes. Buyers can submit a sourcing requirement for products that are not currently visible on the marketplace. Our team can review the requirement and help identify suitable Indian suppliers where possible.
Customization may be possible depending on the supplier, product type, minimum order quantity, materials, specifications and production capabilities. Buyers should mention customization requirements clearly when submitting an enquiry.
Sample availability depends on the seller and product. Buyers can request sample information before proceeding with a larger wholesale order.
Yes. Buyers can submit their required quantity, specifications, destination and other relevant details to request a quotation from the seller.

Orders & Enquiries

Understand how buyer enquiries and wholesale orders work.

Open the product you are interested in and submit an enquiry with your required quantity, destination and other specifications. A seller or Experia Gateway representative may contact you to discuss the requirement.
Minimum order quantities vary by product and supplier. The applicable MOQ should be confirmed with the seller before finalizing the order.
Wholesale pricing can depend on quantity, product specifications, customization, packaging, shipping destination and other commercial terms. Buyers can discuss their requirements with the seller.
Yes, buyers can explore and enquire with multiple sellers. Shipping, payments and fulfilment arrangements may differ depending on how the orders are structured.

Seller Verification

How Experia Gateway works toward building buyer confidence.

Experia Gateway may review seller information and relevant business documentation as part of its verification process. The exact level of verification can vary depending on the seller and category.
Seller verification is intended to improve transparency and trust but does not mean that every product or transaction is guaranteed by the platform. Buyers should review specifications, samples, inspection requirements and commercial terms before placing an order.
Depending on the transaction and applicable confidentiality requirements, buyers may request relevant business, product or compliance information from the seller.

Shipping & Logistics

Important information for international buyers importing from India.

Shipping availability depends on the product, seller, destination, order size and applicable regulations. Buyers can discuss international shipping requirements during the enquiry process.
Shipping costs may depend on product weight, dimensions, quantity, shipping method, destination country, packaging and other logistics requirements. The final shipping arrangement should be confirmed before the order is finalized.
Depending on the product and destination, buyers may be able to select different shipping methods. Sea freight is generally considered for larger shipments, while air freight may be suitable for smaller or time-sensitive consignments.
Responsibility for customs clearance, import duties, taxes and destination-country compliance depends on the agreed commercial and shipping terms. Buyers should confirm the applicable responsibilities before placing an international order.

Payments

Understand payment and commercial arrangements.

Available payment methods may depend on the seller, transaction, currency and agreed commercial terms. Payment instructions should be confirmed before making any payment.
Payment arrangements can vary depending on the transaction structure. The buyer will receive the applicable payment instructions as part of the order or commercial process.
Commercial documentation such as invoices and other order documents should be provided according to the agreed transaction and seller requirements.
Payment terms depend on the seller, buyer profile, order value, relationship and commercial agreement. Buyers can discuss their preferred payment terms during negotiations.

Quality & Inspection

Reduce sourcing risk with clear product specifications and checks.

Inspection arrangements may be possible depending on the product, seller and order. Buyers should request inspection requirements before production or dispatch.
Yes. Buyers should clearly communicate product specifications including materials, dimensions, colors, packaging, labelling, certifications, testing requirements and acceptable quality standards where applicable.
Contact Experia Gateway or the concerned seller as soon as possible and provide order details, photographs, inspection information and other supporting evidence. The resolution will depend on the agreed terms, transaction structure and nature of the issue.

Support

Need help with sourcing or an existing enquiry?

You can contact the Experia Gateway team through the contact form, buyer enquiry form or the contact details provided on our website.
Yes. Share your product requirement, quantity, destination and specifications with our team. Where suitable suppliers are available, we can help connect you with relevant sellers.
Simply contact our team with your question and relevant order or sourcing details. We will direct your enquiry to the appropriate team or seller.
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Tell us what you’re looking for and connect with verified Indian sellers through Experia Gateway.

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